Operations Support Representative

*Securian Financial Groups internal position title is Operations Support Representative.
Position Summary: Are you seeking a rewarding career with opportunities for advancement? Join us as an Operations Support Representative in our downtown Saint Paul offices, where you'll be part of a dynamic team. We are currently hiring for 2 openings in this role, which involves supporting our customers by ensuring that new and existing policy and contract administrative communications are complete and accurate. You'll collaborate with our customer service professionals, contribute to an atmosphere of teamwork, and strive to meet Securian Financial's quality standards. If you are dependable, motivated, and eager to grow with us, we encourage you to apply!
Hours: Flexible, 8-hour daily work schedule ranging from 7:00am to 4:45pm, Monday - Friday. Occasional overtime may be required. Location: This opportunity would require on-site work in our downtown Saint Paul offices 5 days a week (Monday - Friday). Responsibilities include but not limited to: Completes administrative tasks that support accurate customer and financial advisor communications including outgoing contractual, incoming return correspondence and address management. Contributes to an atmosphere of teamwork and open communication with the team. Establishes personal goals to achieve independent proficiency in daily task and strives for ongoing skill development to prepare for future opportunities. Ensures daily service levels are met and are in compliance with Company policies and procedures including Rule 38a-1 and privacy requirements. Participate in and supports additional cross-training, as needed upon successful completion of primary training program. Contributes to managing daily goals and continuous process improvement ideation and follow through by openly questioning and sharing ideas to achieve process efficiency improvements and reduce expenses. Qualifications: Ability to multi-task, work efficiently, and effectively manage time in a fast-paced environment. Strong customer service mindset, 'One team' mindset, active listening skills, ability to empathize with internal partners, and professional etiquette. Self-motivation, punctuality, and dependability. Reliability, and ability to maintain customer confidentiality. General computer proficiency, ability to navigate multiple systems as needed. Knowledge retention and ability to leverage training, resources, peers, and business partners to problem-solve customer issues. General verbal and written communication skills to collaborate within the team. Strong willingness to learn and continue to grow with the company. Preferred Qualifications: Previous Securian experience. Experience with Individual Life and Annuity products. Understanding of individual insurance products and work processes and procedures related to all areas within Individual Life and Annuity Services. General knowledge of process workflows in Corporate Mail, Document Capture Management and Data Center Operations. #LI-on-site **This position will be on-site 5 days a week.**
Physical job requirements: Ability to utilize the keyboard, computer and/or mouse for up to 8 hours per day. Ability to work at least 40 hours per week. Ability to utilize the phone and/or virtual meeting platform for 1-4 hours per day. The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of jobs.
The estimated base pay range for this job is:
$15.39 - $27.16 Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a with a member of the Securian Financial Talent Acquisition team.
Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:
Paid time off: We want you to take time off for what matters most to you. During your first year of hire, you receive a prorated bank of personal days and vacation time depending on your month of hire.
Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.
Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.
Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.
Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.
Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:
Mental Wellness and Disability
Pride at Securian Financial
Securian Young Professionals Network
Securian Multicultural Network
Securian Women and Allies Network
Servicemember Associate Resource Group
For more information regarding Securian's benefits, please review our Benefits page.
This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.
Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).
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