Customer Service Support Agent

Grow your career as a successful Customer Service Support Agent within Amstar, one of our 14 industry-leading brands. In this role, the responsibilities include, but are not limited to, to provide Client Service through phone support and emails to all Amstar clients (internal and external); ensure that clients enjoy their vacations to the fullest and that their vacation meets or exceeds the standards specified in the brochure.

A successful Customer Service Support Agent will:

Follow up with the Excursion suppliers on all different complaints reported by the Representatives / clients and escalate the situations to a Management and Team Leaders level in case of refunds or compensations to get ap
Manage all duties related with the Representatives operations such as desk hours, welcome briefing invitations, entrance to hotels, etc.
Manage the accommodation in case of charter flight cancellations and prepare the General Flight Delay report for ALGV.

A successful Customer Service Support Agent will have:

Willingness to work on rotating schedule.
Experience working with customer support.
Experience in Call Center is a plus.
High School Diploma or higher
Advanced English skills is a must (written and spoken).
Excellent interpersonal and active listening skills
Clear communication skills.
Ability to work well in a team
Multitasking skills and good organizational abilities.
Ability to work calmly under high-stress situations
Ability to maintain a positive, empathetic, and professional attitude toward customers at all times.