Customer Service Representative

*Job Description:*
We are looking for a proactive and detail-oriented Customer Service Representative to join our Cargo Division team. The successful candidate will be responsible for providing exceptional service to exporters, airlines, and business partners.

*Key Responsibilities:*
- Respond promptly to customer inquiries related to cargo shipments, bookings, and logistics via email, phone, and in-person.
- Assist exporters, airlines, and partners with cargo documentation, schedules, and special requirements.
- Provide real-time updates on cargo status and resolve any issues that may arise during the shipping process.
- Collaborate with internal teams to ensure accurate and efficient handling of shipments and customer requests.

*Requirements:*
- High school diploma, Certificado de Bachiller.
Proven experience in customer service, preferably in logistics, cargo, or transportation sectors.
- Strong communication skills in English (both written and spoken).
- Proficiency in Microsoft Office and experience with customer service software is preferred.

Benefits:
- Competitive salary.
- Food and transportation subsidy