Customer Service Engineer

Detalles de la oferta

The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

Responsibilities
•Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
•Provide support to client identified VIPs
•Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
•Perform Install/Move/Add or Change (IMAC) activities.
•Perform all assigned desk-side support activities
•Display outstanding technical and professional services skills at all times
•Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
•Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
•Understands and follows all documented service operations policies and procedures.
•Other duties or certifications may be assigned to meet business needs

Education and Experience:
•Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications and/or Qualifications:
•Maintain all required OEM Certifications as directed by Management
•Knowledge of relevant software and hardware systems
•Understanding of ITIL methodologies
•A+ certification is desired
•May require additional customer-specific certifications or training as required

Skills:
•Excellence in communication and customer-facing skills
•Strong oral, written and interpersonal skills
•Ability to follow instructions and processes with minimal instruction
•Ability to lift and or move various computer equipment up to 50 lbs.
•Must own a basic repair kit
Additional requirements may exist if offer of employment is extended


Fuente: Appcast_Ppc

Requisitos

Conserje Villa Mella

Realizar tareas básicas de limpieza como barrer, fregar, quitar el polvo y aspirar suelos, ventanas y mamparas de cristal. Prestar asistencia y apoyo a otros...


Desde L&R Comercial - Santo Domingo

Publicado a month ago

Recepcionista

Requisitos: Estudiante de mercadeo, administracion, contabilidad. Preferiblemente mujer Manejo de paquetes de officce Servicio al cliente Amable y dis...


Desde Dimar Dominicana, Srl - Santo Domingo

Publicado a month ago

Hostess

Proveer un saludo caluroso de bienvenida a nuestros clientes y asegurar una muy buena primera impresión al socio al llegar. Asegurar que los clientes/ socios...


Desde Empresa De Recreación - Santo Domingo

Publicado a month ago

Agente De Seguridad Para Casino

Experiencia en el área o puestos similares. Habilidades de comunicación. Disponibilidad para trabajar en horarios rotativos, Disponibilidad inmediata. Habili...


Desde D&C Consulting - Santo Domingo

Publicado a month ago

Built at: 2024-11-01T10:34:15.876Z