Customer Retention Representative

About us: VoiceTeam, We CARE! We are dedicated to delivering trustworthy and innovative outsourced services while fostering well-being. Our commitment extends to our clients satisfaction, our employees growth and well-being, sustainability, and the development of our communities. Guided by our core values engagement, integrity, excellence, adaptability, and teamwork we aim to be the global partner of choice.

Role Description:

We are seeking passionate and persuasive Customer Retention Representatives to join our dynamic team. In this role, you will play a pivotal part in maintaining our customer base by engaging with existing clients, understanding their needs, and demonstrating the value of staying with our company.

Your mission will be to ensure customer satisfaction while effectively showcasing the benefits and features of our services, fostering long-term customer relationships.

Qualifications:

Strong communication and interpersonal skills.
Persuasive and empathetic approach to customer service.
Proficiency in computer skills
Fluency in English
Ability to thrive in a team-oriented environment and collaborate effectively
Not previous experience required

What We Offer:

Lunch Allowance
Childcare Subsidy
Fully Paid Supplementary Insurance
Annual Bonus Based on Company Performance
Monthly Performance Incentive
Monthly Activities
Career Plans
Psychological Assistance Subsidy